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PBI_V2's avatar
PBI_V2
Copper Contributor
Oct 14, 2024

Integration of SharePoint Form with ServiceNow for Ticket Management (Incident Management)

Hello All,

 

We use ServiceNow for Incident Management. To improve the quality of our tickets, we would like to add additional information to them. This information will be provided using a SharePoint form against the ticket ID.

 

We are seeking guidance on integrating a SharePoint form with ServiceNow for this requirement. Our goal is to ensure that when a form is filled out in SharePoint for a ticket number and submitted, the information is automatically reflected in ServiceNow for the same ticket number.

 

Thanks,

PBI V2

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