Forum Discussion

Silver Contributor

Jan 06, 2022

Solved

Setting up - Advanced insights - provisioning step seems to have stalled

On initial load of advanced insights (i.e. going to https://workplaceanalytics.office.com/) as per https://docs.microsoft.com/en-us/viva/insights/setup/set-up-workplace-analytics .... we wait for it ...

VI_Migration
Feb 09, 2022
Hi Jake - I am happy to let you know that today after +3 weeks, the issue appears to be resolved. The ticket was - after some false starts - finally escalated to the engineering team as you know. Since then it took about 2 weeks to resolve. I still don't know what the issue was - but I hope to get some detail.
I think now we can finally mark this thread as solution provided 😉

Jake_Caddes

Microsoft

Jan 21, 2022

Hi VI_Migration, I am so sorry to hear that the ticketing process has gone so poorly for you. Can you please DM me your tenant information and ticket number for the issue and I will try to escalate the ticket via engineering to look into your tenant and try to expedite the fix?

VI_Migration
Silver Contributor
Feb 09, 2022
Hi Jake - I am happy to let you know that today after +3 weeks, the issue appears to be resolved. The ticket was - after some false starts - finally escalated to the engineering team as you know. Since then it took about 2 weeks to resolve. I still don't know what the issue was - but I hope to get some detail.
I think now we can finally mark this thread as solution provided 😉
VI_Migration
Silver Contributor
Jan 21, 2022
Thanks Jake - done 😉