Forum Discussion
Setting up - Advanced insights - provisioning step seems to have stalled
Hi Jake - I am happy to let you know that today after +3 weeks, the issue appears to be resolved. The ticket was - after some false starts - finally escalated to the engineering team as you know. Since then it took about 2 weeks to resolve. I still don't know what the issue was - but I hope to get some detail.
I think now we can finally mark this thread as solution provided 😉
MicrosoftHi VI_Migration, did you provision the licenses then immediately upload HR data and confirm admin settings? If so, it may take ~3 days for the system to get up and running. Sometimes the set up is pretty quick as you noticed with one tenant but other times it can take up to ~3 days. I would advise you to check back later today or on Monday to see if the set up has completed.
And still waiting Jake_Caddes, so now it would be 5 full days. As per my last reply, would be good to know if we should expect this ever to work in a low-activity non-prod environment. Do you prefer I raise it as a proper support ticket?
- Jake_Caddes
Hi VI_Migration, yes I would suggest you to raise a support ticket. Typically, it would take about 3 days for a tenant to get set up after the licenses have been assigned and the admin settings have been confirmed. Since it is taking much longer than that I agree a support ticket would be the best path forward to solving this issue. I'd mention in your ticket that you need to turn on this tenant since it is a brand new tenant but it has stalled somewhere during the processing/set up stage.
Hi there. Just FYI - I am having an incredibly poor support experience. I will be feeding this back to the JumpStart team as well.
(btw - this thread is mark as having an accepted solution,.... it really doesn't)