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VI_Migration's avatar
VI_Migration
Silver Contributor
Jan 06, 2022
Solved

Setting up - Advanced insights - provisioning step seems to have stalled

On initial load of advanced insights (i.e. going to https://workplaceanalytics.office.com/) as per https://docs.microsoft.com/en-us/viva/insights/setup/set-up-workplace-analytics .... we wait for it ...
  • VI_Migration's avatar
    VI_Migration
    Feb 09, 2022

    Hi Jake - I am happy to let you know that today after +3 weeks, the issue appears to be resolved. The ticket was - after some false starts - finally escalated to the engineering team as you know. Since then it took about 2 weeks to resolve. I still don't know what the issue was - but I hope to get some detail.

    I think now we can finally mark this thread as solution provided 😉

Jake_Caddes's avatar
Jake_Caddes
Icon for Microsoft rankMicrosoft
Jan 07, 2022

Hi VI_Migration, did you provision the licenses then immediately upload HR data and confirm admin settings? If so, it may take ~3 days for the system to get up and running. Sometimes the set up is pretty quick as you noticed with one tenant but other times it can take up to ~3 days. I would advise you to check back later today or on Monday to see if the set up has completed.

VI_Migration's avatar
VI_Migration
Silver Contributor
Jan 10, 2022

And still waiting Jake_Caddes, so now it would be 5 full days. As per my last reply, would be good to know if we should expect this ever to work in a low-activity non-prod environment. Do you prefer I raise it as a proper support ticket?