Forum Discussion
Setting up - Advanced insights - provisioning step seems to have stalled
Hi Jake - I am happy to let you know that today after +3 weeks, the issue appears to be resolved. The ticket was - after some false starts - finally escalated to the engineering team as you know. Since then it took about 2 weeks to resolve. I still don't know what the issue was - but I hope to get some detail.
I think now we can finally mark this thread as solution provided 😉
MicrosoftHi VI_Migration, did you provision the licenses then immediately upload HR data and confirm admin settings? If so, it may take ~3 days for the system to get up and running. Sometimes the set up is pretty quick as you noticed with one tenant but other times it can take up to ~3 days. I would advise you to check back later today or on Monday to see if the set up has completed.
And still waiting (+72 hours now). One thought..... this tenant is a non-production tenant, and therefore has very low user activity. There will be very little Teams chat or emailing activity - and whatever there is, will be between only a handful of users (as it is a non-production environment for demonstration purposes mainly). Does the provisioning require a certain threshold of historic activity before it can "do its thing" and complete?