Forum Discussion

Silver Contributor

Jan 06, 2022

Solved

Setting up - Advanced insights - provisioning step seems to have stalled

On initial load of advanced insights (i.e. going to https://workplaceanalytics.office.com/) as per https://docs.microsoft.com/en-us/viva/insights/setup/set-up-workplace-analytics .... we wait for it ...

VI_Migration
Feb 09, 2022
Hi Jake - I am happy to let you know that today after +3 weeks, the issue appears to be resolved. The ticket was - after some false starts - finally escalated to the engineering team as you know. Since then it took about 2 weeks to resolve. I still don't know what the issue was - but I hope to get some detail.
I think now we can finally mark this thread as solution provided 😉

Jake_Caddes

Microsoft

Jan 07, 2022

Hi VI_Migration, did you provision the licenses then immediately upload HR data and confirm admin settings? If so, it may take ~3 days for the system to get up and running. Sometimes the set up is pretty quick as you noticed with one tenant but other times it can take up to ~3 days. I would advise you to check back later today or on Monday to see if the set up has completed.

VI_Migration

Silver Contributor

Jan 08, 2022

Thanks Jake.

Licenses where added 30 or 31 Dec. We only jumped into the workplaceanalytics.office.com URL on Wed (now about 60 hours ago).

HR/Organisational data has not been added yet, as we are still waiting for the provisioning to complete. It's still stuck on the provisioning screen (as per screenshot in the original post). I will check in again next couple of days.

Thanks

Gabriel