Forum Discussion

VI_Migration's avatar
VI_Migration
Silver Contributor
Nov 03, 2021
Solved

Organizational data upload error

Hi everyone, I'm running into an odd error when uploading organizational data, so I thought I'd reach out to this community to see if anyone has run into this issue before, or has any ideas how to r...
Set up & onboarding
  • VI_Migration's avatar
    VI_Migration
    Nov 10, 2021

    VI_Migration , I think I know what caused this!

    Our issue is was caused by the FileName containing a '#' so make sure you remove this moving forward. You'll still need to flag the issue with Engineering so they can reset the upload, which you can do using the instructions I shared in my last reply. 

    Hope that helps! 

Jake_Caddes's avatar
Jake_Caddes
Icon for Microsoft rankMicrosoft
Nov 05, 2021

Hi VI_Migration and VI_Migration, this sometimes happens to clients. It is a cue for engineering from Microsoft to look into the issue and investigate what is going on. It can be tough because Viva does not provide any error message or reasoning behind why the problem is happening. Typically engineering will resolve the issue within a few days but if not there may be a bigger issue going on. 

Are these issues still outstanding for both of you?