Forum Discussion
Insights Plan Not Scheduling On a Rolling 2 Weeks
I have two Viva Insight plans enabled - focus time and catch up on messages. It was correctly blocking time on a rolling 2-week cycle until the last month or so when both plans stopped updating on my calendar. I left both plans and restarted them, it blocked two weeks on my calendar correctly, but the continuous, rolling updates have stopped again. Is this an update/patch that has caused the issue, or perhaps administrative settings?
Hi ncr333 ,
I found a thread describing very similar behavior to what you’re experiencing. You might find it helpful to review it here for additional insight: Focus Time is not appearing automatically in my Outlook Calendar
From what I’ve seen, other users have reported the same issue as well. At the moment, the most common workaround is what you mentioned or leaving the Focus plan and setting it up again, which temporarily restores the scheduling.
For a more permanent resolution, I would recommend raising a support ticket with Microsoft so their team can investigate this further on the backend. You can follow the guidance here: Get support for Viva Insights
Additionally, it would be helpful to submit feedback through the feedback portal so the product team is aware of the issue and can prioritize improvements: Feedback Portal | Microsoft Viva Insights
I understand this may not be the ideal experience, especially since you rely on this feature regularly. Hopefully, Microsoft can provide a more stable fix soon once more cases are reported.
Please feel free to share any updates if you hear back from support, this could also help others facing the same situation.
1 Reply
- Jake_Caddes
Microsoft
Hi ncr333 ,
I found a thread describing very similar behavior to what you’re experiencing. You might find it helpful to review it here for additional insight: Focus Time is not appearing automatically in my Outlook Calendar
From what I’ve seen, other users have reported the same issue as well. At the moment, the most common workaround is what you mentioned or leaving the Focus plan and setting it up again, which temporarily restores the scheduling.
For a more permanent resolution, I would recommend raising a support ticket with Microsoft so their team can investigate this further on the backend. You can follow the guidance here: Get support for Viva Insights
Additionally, it would be helpful to submit feedback through the feedback portal so the product team is aware of the issue and can prioritize improvements: Feedback Portal | Microsoft Viva Insights
I understand this may not be the ideal experience, especially since you rely on this feature regularly. Hopefully, Microsoft can provide a more stable fix soon once more cases are reported.
Please feel free to share any updates if you hear back from support, this could also help others facing the same situation.