Forum Discussion
Flexible working hours
This is an interesting case. The short answer is there isn't a viable workaround for this. Viva Insights initially sources licensed users' outlook settings for their working hours, if those aren't present it falls back on the default working hours the Viva Insights Admin chose for the entire licensed population.
An idea that came to mind is to have licensed users continuously update their Outlook working hours, but that is very manual and is not scalable.
Another idea is that users can set their working hours from 7am to 7pm in Outlook so that all collaboration between those hours is counted as during work hours but that wouldn't capture the collaboration that is technically after/before work hours on days they work different shift times.
I have the same topic with a client and one of the solutions it´s to create a message and send it to all employees as a part of the onboarding of the Viva Insights platform, even we help them and create an infographic that share the steps that are needed.
Another suggestion might be that if you know what shift they are using you can add that as an odf column, in that case you can understand them as different groups.