Forum Discussion
Can't remove Viva Insights Outlook Add-on
Jake_Caddes I did create a ticket and worked with someone who understood the issue pretty well. They gave me some powershell commands - because that's always the solution when the web options are limited - right?
After being connected, you will want to use the following command to disable the add-in for your UPN:
Set-MyAnalyticsFeatureConfig -Identity mailto:email address removed for privacy reasons -Feature add-in -isEnabled $false
Once this has been completed, please run this command to confirm if the add-in has been disabled:Get-MyAnalyticsFeatureConfig –Identity mailto:email address removed for privacy reasons
Now - this disabled it in Outlook - but the button didn't immediate disappear. However, after about 24 hours - I think I was able to remove it - without it being forced back on. I honestly can't remember the exact sequence of events.
This page: https://learn.microsoft.com/en-us/viva/insights/advanced/setup-maint/configure-personal-insights#enable-or-disable-viva-insights-features has more powershell commands - as there is a different one if you want to do this for your tenant.
Hope this helps.
MicrosoftHi AdamK_DC
I dug this up as a way to disable the Outlook Add-in organization wide. It may not be exactly what you are looking for but could be helpful.
I will also ask the product team for some guidance as to how to do this on an individual basis.
Here is that link: https://techlabs.blog/categories/office-365/disable-microsoft-viva-insights-outlook-add-in-and-digest-emails-for-all-office-365-users
- Jake_CaddesHey Adam, you may have tried this already but here are the steps to disable the Outlook Add-in for all users - https://learn.microsoft.com/en-us/viva/insights/advanced/setup-maint/configure-personal-insights#to-enable-access-to-viva-insights-features
- I did. None of those options are selected - and yet that button is cemented in place. It may be that because I deployed it in Teams - I don't get a choice in Outlook. I just don't want to overcrowd the button bar.
- Jake_CaddesSorry that this is happening to you, it sounds like you have taken the right steps to remove it/disable it but they did not work. In this case, please submit a ticket through the Microsoft Admin Center to have the Microsoft support specialists look into this.
https://learn.microsoft.com/en-us/viva/insights/get-insights-support#submit-issues-bugs-or-errors
In the meantime, I will follow up when I get an answer from the product team about how to turn the Outlook Add-in off.
We appreciate your patience, and will get this worked out ASAP.- Jake_Caddes
Hi AdamK_DC
Did you end up submitting a ticket through the Microsoft Admin Center? That would be the best course of action to take to get this issue resolved. Let me know if you have any questions on how to do that.
Jake_Caddes I did create a ticket and worked with someone who understood the issue pretty well. They gave me some powershell commands - because that's always the solution when the web options are limited - right?
After being connected, you will want to use the following command to disable the add-in for your UPN:
Set-MyAnalyticsFeatureConfig -Identity mailto:email address removed for privacy reasons -Feature add-in -isEnabled $false
Once this has been completed, please run this command to confirm if the add-in has been disabled:Get-MyAnalyticsFeatureConfig –Identity mailto:email address removed for privacy reasons
Now - this disabled it in Outlook - but the button didn't immediate disappear. However, after about 24 hours - I think I was able to remove it - without it being forced back on. I honestly can't remember the exact sequence of events.
This page: https://learn.microsoft.com/en-us/viva/insights/advanced/setup-maint/configure-personal-insights#enable-or-disable-viva-insights-features has more powershell commands - as there is a different one if you want to do this for your tenant.
Hope this helps.