Forum Discussion
Nikolaus Yates
Dec 09, 2025Copper Contributor
SDS - Sync & import of new data fails
Hi together, we use School Data Sync version 2.1 with a configured flow for automatic import of the current CSV files runs normally without any visible errors, but the data from the CSV files is not...
huza
Jan 11, 2026Copper Contributor
- Check the gateway service account permissions on the local folder (not just your user). It needs explicit read access.
- Look at the SDS Processing History in the admin portal—the real error is usually hiding there, not in Power Automate.
- Double-check your CSV encoding – must be UTF-8 (without BOM). SDS fails silently if it’s ANSI or UTF-8-BOM.
Try a quick test: make a simple flow that just reads one CSV file and outputs the content with a Compose step. If that works, the issue is in SDS. If it fails, it’s a path or permission problem on-prem.
Hope that narrows it down. Let us know what you find in the processing history.