Forum Discussion
Error Message - Unsycronizable Change
- Zac- This is a student or teacher add error. This means that the identity matching options failed to make a match (assuming you picked the "sync existing users" option and not "the create new users" option when creating your profile). Please check what’s listed in the error as the joining property ([username]@helenastudent.org), and make sure a user in Azure AD actually has that value set to facilitate the match. So, if you picked UserPrincipalName for the target directory attribute on the sync profile matching options, you should ensure a user existing in Azure with that UserPrincipalName. That’s the value SDS is attempting to use to match the identities, and is based on the settings configured in the sync profile. I hope this helps- let me know if not. Thanks, Matt
We have looked at the students that failed and the students that didn't fail and there isn't any difference that we can see. Originally we had this issue when a student was enrolled in a class at a different school then they attended but found a switch that we used that allowed those connections.
Of course, the switch was quite simple: prior to automating a lot of the data transfer there were manual entry errors that occured. Therefore, we had students with the wrong domain name in their usernam (i.e. @helenstudent.org as opposed to @helenastudent.org). I would start with that to see if that fixes your issue. It seemed like 90% of our errors revolved around this as if the student failed, then the enrollment records for that student failed too.
I received this error if a student does not have an Active Directory account, but the student was entered into our SIS. Possible scenarios: missing students in Azure AD, incorrect UPN's in AzureAD, UPN's in csv file not matching UPN's in AzureAD, data latency or data entry issues between synched Azure AD accounts versus csv files pulled from your SIS.
