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Error Message - Unsycronizable Change
Good morning all, We have been using SDS to automatically sync the change beteween PowerSchool (our SIS) and Classroom. We have 65 Student errors that say: " Cannot export the current entry to ...
- Zac- This is a student or teacher add error. This means that the identity matching options failed to make a match (assuming you picked the "sync existing users" option and not "the create new users" option when creating your profile). Please check what’s listed in the error as the joining property ([username]@helenastudent.org), and make sure a user in Azure AD actually has that value set to facilitate the match. So, if you picked UserPrincipalName for the target directory attribute on the sync profile matching options, you should ensure a user existing in Azure with that UserPrincipalName. That’s the value SDS is attempting to use to match the identities, and is based on the settings configured in the sync profile. I hope this helps- let me know if not. Thanks, Matt
Zac- This is a student or teacher add error. This means that the
identity matching options failed to make a match (assuming you picked
the "sync existing users" option and not "the create new users" option
when creating your profile). Please check what’s listed in the error as
the joining property ([username]@helenastudent.org), and make sure a
user in Azure AD actually has that value set to facilitate the match.
So, if you picked UserPrincipalName for the target directory attribute
on the sync profile matching options, you should ensure a user existing
in Azure with that UserPrincipalName. That’s the value SDS is attempting
to use to match the identities, and is based on the settings configured
in the sync profile. I hope this helps- let me know if not. Thanks, Matt
Matt,
Thanks for your reply. I realized upon analyizing a little closer that someone had put the wrong UPN in PowerSchool at some point. It was trying to sync two different students together.
Zac