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ToneTone's avatar
ToneTone
Copper Contributor
Jun 24, 2020
Solved

Sending email when form submitted - email does not send

I've set up a flow to send an email when a form response is received.  I've done this by using the Form processing to email and SharePoint template and deleting the final sharepoint step.  The flow looks like:

However, the email is never received.  The Flow History shows no errors:

Any ideas what's going wrong?

 

Many thanks

 

Tone

  • ToneTone the Send an email (v2) is the most common one to use although all emails will be sent from you. I use a shared mailbox for all emails going out to our staff with Send an email from a shared mailbox action. One thing to note about the Send an email notification (v3) that you used is that it can only send 100 emails in any rolling 24 hour period, so it's not suitable for a lot of emails.

     

    Rob
    Los Gallardos
    Microsoft Power Automate Community Super User

5 Replies

  • RobElliott's avatar
    RobElliott
    Silver Contributor

    ToneTone when you click on the date in the Start column of the flow runs, what does the output of the Send email action show?

     

    I never use templates which have a habit of getting out of date and not always working. YOu might want to try re-building the flow from blank.

     

    Rob
    Los Gallardos
    Microsoft Power Automate Community Super User

    • ToneTone's avatar
      ToneTone
      Copper Contributor

      Hi RobElliott 

       

      It all says success:

      I understand what you say about templates, but this does seem so simple!  I think the Mail connection might not work.  Is there a better one to use?

       

      Many thanks

       

      Tony

      • RobElliott's avatar
        RobElliott
        Silver Contributor

        ToneTone the Send an email (v2) is the most common one to use although all emails will be sent from you. I use a shared mailbox for all emails going out to our staff with Send an email from a shared mailbox action. One thing to note about the Send an email notification (v3) that you used is that it can only send 100 emails in any rolling 24 hour period, so it's not suitable for a lot of emails.

         

        Rob
        Los Gallardos
        Microsoft Power Automate Community Super User

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