Forum Discussion
Send mail to helpdesk from responder mail after submitting MS Forms
RobElliott thx for your reply.
As you can see I am already using Send an email V2. If I use Responders Mail like in my screenshot then I am getting the error message.
"send an email from a shared mailbox": What does that mean? That all users can see the mails of other people? Do I have to use this account to create the flow?
I have not that much experience with this stuff 🙂
Sebo12354 you can't use the Responder's email as the send as because you won't - and never will have - permission to send on behalf of that user. I recommend you get your IT people to set up a shared mailbox in Outlook that you and others in your team have permissions to send from. It's just a normal mailbox but not assigned to a single user. Others won't be able to see the emails there. The advantage if a shared mailbox is that if you leave the company the flow will continue to work. You should also give someone else co-ownership of the flow for the same reason.
We do this for our IT ticketing system which, instead of Jira, we manage in SharePoint. An earlier part of this flow creates the item in the list, gets the ID and emails the responder with the details of what they submited together with the ticket (ID) number for follow-up later.
Rob
Los Gallardos
Microsoft Power Automate Community Super User