Forum Discussion
E-mail to Outlook Customer Manager Receiving Error
Damien_Rosario I am not following what input is needed from me. Outlook is able to extract the first and last name from an e-mail when using Outlook Customer Manager on a Windows Desktop.
This is my first foray into creating a Microsoft flow "workflow" - -any advice next steps to create this flow would be greatly appreciated.
Hi JoelSLH
I don't think Flow allows you to extract the first name and last name to use in creating your new Business contact record.
I was suggesting to use dynamic content field From in both the First name field and the email address field in Create a business contact. This way at least your contact will be created but you'd need to update the fields with relevant info such as the First/Last name of the sender.
Outlook Customer Manager on Windows Desktop and Microsoft Flow operate differently.
I hope that makes sense?
Cheers
Damien