Forum Discussion
manoth_msft
Microsoft
MicrosoftRe: Servicing Profiles not picking up new devices
Hi, we can repro the "status" flipping in our tenants, we are investigating the issue.
2 Replies
- Hi Martin,
Thanks for the update. My customer has allowed us to start using Servicing profiles in production now. Numbers have improved dramatically in terms of device reporting in with the latest version of the Monthly Enterprise channel. However, we see the "Failed" numbers going up and down, disappearing, and coming back. At one point it got to 80+, and now it is 1.
Devices all show the "Internal Click-to-run issue 35" message at various stages (Discover, In-progress, Completed etc). I've passed this to the team who have the support ticket asking what it means. Currently waiting on a reply.- manoth_msft
Ivan Webb Error 35 is a transient issue which is caused by the agent not being able to fetch the current status from the C2R API, e.g. caused by system reboots (as the C2R service gets reset as well). It automatically retries to fetch the status, that's why you see the number of issues fluctuating.
