URGENT: Tenant Linked & New Licenses Active, Need Manual Sync Triggered (Ticket #2606160040010375)

Thanks for your response. I was hoping Microsoft support was monitoring these platforms, and we could get some specific help to our problem and not a script. I've read everything and I've followed all the steps necessary, and we still do not have our files. The folders are there but not our files; we are in jeopardy of losing 20 years of data. And our nonprofit is literally at a standstill. Unfortunately, because we are a nonprofit and not a company with major dollars, it appears our issue is not being resolved at the level of importance and handle as a matter of fact.

And the last help we received, actually walked me through and deleted some of the folders. This is so frustrating and detrimental to our organization. 

And if this is so common, I wonder if someone is pursuing other legal options to have our data restored or at least have Microsoft or someone held accountable to this situation, because it's unacceptable. And were left with "what do we do".