Forum Discussion
Sharing Folders with External Users spams Organization Login Prompts
I finally made some progress in getting this issue addressed by Microsoft. I've been working with a new support ticket for a couple months now. They've resolved most of the issues and there's just one remaining edge case I'm trying to get resolved.
How it works now:
- If you have no O365 profile info saved in your browser (or you're in private browsing), you are not prompted to log in anymore.
- If you do have O365 profile info saved in your browser, you are prompted to log in with your O365 account. However, now it doesn't throw an error if you log in with an account that is not part of the organization that owns the shared resource. Once you've logged in, it does not ask you to log in again.
The last issue I'm trying to get resolved:
- If you access a sharing link that was shared with your specific email, and your email is not an O365 account - you still get the login prompt every time you view a PDF file within the shared folder. There is no way to get the prompts to stop, since you do not have an O365 account to log in with. Hopefully this one will be resolved soon as well!
fstephane Problem is unchanged for us also. This is a major problem and will very likely cause us to move off the Microsoft platform as our primary data store. Did you have to do anything to get the new improved behavior or did it just start working for you? IF we could get to the point you are we'd be much less likely to exit the MS platform.
Private window still never works, continuing to prompt for host tenant credentials.
Trying to login with credentials from another tenant account throws the error:
That didn't work
We're sorry but (other user account) can't be found in the (hosting tenant) directory. Please try again later while we try to automatically fix this for you.
Here are a few ideas:
...(none of which work)
...
Issue type: User not in directory
IC_Sid
Sorry to hear you're still having issues. As I mentioned in my reply to angelmottap, I did some more testing and I did get an O365 login error in one case, but I was not able to reproduce that. Overall it seems to be working as expected for me now.
I wonder if there are differences in our O365 plans/setup, or regions that might explain why it's behaving differently on different accounts? To clarify, I'm using OneDrive for Business on a O365 developer license.
You may need to open a support ticket with Microsoft and be very persistent. That was the only way I was able to make any progress on my issues...Unfortunately my own ticket has been closed for a long time now and I won't be much help to MS support if I'm not able to reproduce the issues anymore 😞
So you didn't have to make any local changes, it just started working for you? Did MS Support say they actually implemented some changes?
- IC_Sid1020
If I recall correctly - it wasn't any changes I made to my account that resolved the issues. I worked closely with MS Support over a period of a few months. They made several rounds of changes on their end and requested that I test them on my end, and we had a handful of sessions where they remoted onto my computer via Quick Assist to observe me creating sharing links and accessing them in different browsers - and to grab diagnostic info. It was a pretty long process. I assumed the changes they made would resolve the issues across the board, so it's disappointing to hear that it's still affecting others. That makes me worried that my company's clients (who use our OneDrive integration to share files/folders with their own clients) may still experience the issue in production.
