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marvin_r's avatar
marvin_r
Copper Contributor
Feb 13, 2020

Web-Update Error 0x80070490

My app installs without issue with an appinstaller file. And the updates from the web are working fine. However, after the app updates itself once, I have seen many of my test machines (maybe all). Fail to install any future updates. The eventviewer shows an error code 0x80070490, with a message of "Element not found". 

 

This is rather puzzeling, as on that same machine if I click an ms-appinstaller:?source=... link, the appinstaller offers to update the app and does so successfully. After that, the app searches successfully for updates and also installs a new update once.

 

Triggering a "CheckUpdateAvailabilityAsync()" from code leads to a "PackageUpdateAvailability.Unknown" result.

 

I have been unable to find that error code on the internet, and the problem arises for a longer time now, across multiple updates and devices.

 

Any hints would be very much appreciated

  • Hi marvin_r,

     

    It seems like something is happening during the update to cause the app to lose its appinstaller file association.  

     

    What build are you on? If you could please file a Feedback Hub bug with a repro under Developer Platform -> App deployment  we can have someone take a look and determine the root of your issue. 

     

    Best,

    Sharla

     

     

    • marvin_r's avatar
      marvin_r
      Copper Contributor

      ShakersMSFT

      I have reproduced and filed the feedback here: https://aka.ms/AA7ayp9

      Unfortunately, I might have selected the wrong category? Sorry about that. Let me know if you want me to record again. Also, my users are all using Windows with German selected as their UI-language, I hope that's not a problem for the diagnostics.

      This shows the update not working. I will try to catch a working update when I get a chance to do so.

      • ShakersMSFT's avatar
        ShakersMSFT
        Icon for Microsoft rankMicrosoft

        marvin_r 

         

        Thank you for doing that. Would you mind filing the feedback one more time, except this time when you repro the issue, please don't manually install with the AppInstaller file at the end. This way we can capture what the app's state is when the issue is occurring. Thank you!

         

        Best,

        Sharla

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