Forum Discussion
nathan-pieces
Apr 01, 2022Copper Contributor
PsfLauncher64.exe ~ The system cannot find the file specified
Hello All, We use the Package Support Framework on some our applications shipped with MSIX to run some post installation scripts. We have had a few users that have gotten the above err...
nathan-pieces
Apr 08, 2022Copper Contributor
Joker2020
I think you misunderstood the question. I am the developer of the application, that is packaged as MSIX with the Package Support Framework. I have a number of users that cannot launch the application and they are getting the above error and I do not know why.
Joker2020
Apr 08, 2022Copper Contributor
You actually have to go into your system hardware to change the writing on your hardware from 32 bit to 64, bit to be able to run the 64 bit programs there is other atrubutes you have to change. But i would not be able to give that information to you properly without seeing whats on your system.
- nathan-piecesApr 08, 2022Copper ContributorHi - Thank you for working with me to help me solve this issue.
As I mentioned, both myself and my users are already operating on 64-bit hardware, which is a required specification in order to run the 64-bit application in question.
In this issue, we have been able to identify the users are running 64-bit architectures, which leads us to think there is something else wrong that we aren't aware of. This is where we are looking for help.
Why might a handful of users be experiencing the issue above related to Package Support Framework not being able to find a specified file even if they are trying to run the 64-bit app on a 64-bit machine?
Your help would be very much appreciated. I'm happy to coordinate a call to discuss in more detail if necessary as well.
Thanks!- Joker2020Apr 08, 2022Copper ContributorYou need to provide your key you wrote for your softwear to be able to get it to intiate the instilation or detection of the product for extintions you have added to the version. Also make sure you have the softwear key for there actual system for cross refrance.