Forum Discussion

Copper Contributor

Dec 05, 2020

Error parsing app package

I have been all over the other threads about this question but nothing seems to fix my problem. No matter what I do, my .appinstaller doesn't work. I keep getting : Error in parsing the app ...

Tanaka_Jimha

Iron Contributor

Dec 08, 2020

Hi BrianShekkt,

Does this fail when clicking on the .appinstaller uri on a webpage? Can you please share what your download uri looks like on the page. Also, there's a known App Installer install/caching issue which can be fixed by a restart, please try and see if a restart of your machine fixes the issue.

Cheers,

Tanaka

mashbrno
Copper Contributor
May 31, 2021
Tanaka_Jimha I am also having issue which can be solved by restarting computer, but I'd like to avoid telling my customers to restart computer with every single update. Can you please provide source issue link and probably a estimate when it can be resolved?
BrianShekkt
Copper Contributor
Dec 08, 2020
Tanaka_Jimha I have already tried restarting, it didn't help. Both the .appinstaller and the .appx file are accessible on the server and I can download them via the links directly. However if I run .appinstaller it just get back a parsing error.
- Tanaka_Jimha
  Iron Contributor
  Dec 16, 2020
  BrianShekkt
  
  Is the download page publicly available for our team to investigate? If it isn't can you please file an item in Feedback Hub (Win + F) while reproducing the issue. Please file it under the category Apps > AppInstaller. Please also attach a copy of your .appinstaller file + package, if possible.
  
  Thanks,
  
  Tanaka