Forum Discussion
'Connection dropped by windows 11 5001' error :(
When I see the icon above my Windows 11 keyboard and press connect, my laptop screen goes blank for a few seconds and I get the error 'Connection dropped by windows 11 : 5001' error :(
I have unpaired and repaired the windows laptop and I have run the Meta setup.msi several times... the connection just keeps dropping.
I am using a MS Surface Pro X, connected to my Meta Quest 3 512gb running the Latest V72 PTC.
I checked the compatibility and all looked good on install on both devices.....
22 Replies
Until yesterday I had no problem connecting to the PC from Quest 3 but after updating to v72 firmware, the PC refuses the connection and the error appears: the connection was closed by the remote computer id 5001 and I really don't know what I have to do.
I have the same issue, my computer is displayed as paired correctly. the moment I try to connect I get the 5001 error. I re-install the software 2 times, re-paired my headset several times but the error persist. Running a HP OMEN, AMD RYZEN 7 6800H CPU, RTX 3070ti and pairing Quest 3 v72 + ensure the experimental settings are enabled.
Finally I can get it working but in a single resolution of 1920x1080, before I could change the resolution but now I can't. What I did was unpair the devices, then I generated the QR in that window on the top right is the configuration icon, I clicked and in the next window the quest 3 appeared paired and what I did was unpair, I closed the window and started the process again and at that moment it worked.
Please let me know if this worked for you!
This is incredible, I am the same as you, I have done the same thing uninstall, unpair, delete and nothing, it does not work until v71 at least I had remote desktop I could not use questlink to connect to the PC and I could never but now I can't do anything.
I tried again yesterday with no luck, any other suggestions for troubleshooting from the developers?
