Forum Discussion
'Connection dropped by windows 11 5001' error :(
MicrosoftThank you all for reporting these issues! Error -5001 is a high-level connection error and can be caused by multiple things. We're looking into these reports as they come in and your feedback is helpful! For folks who haven't already, the best way to help us investigate these is by sending feedback through Feedback Hub which includes additional diagnostic information for us. You can find instructions here:
About Windows Mixed Reality Link - Microsoft Support
Domdedomdomdom , we believe your specific issue is related to your Surface Pro X PC. Unfortunately, that specific model is running an older ARM SoC that we don't currently support, and seems to cause this issue. From the link above, we support ARM SoCs that meet the Copilot+ PC requirements. More details are available here: Copilot+ PC hardware requirements - Microsoft Support
Thanks Jon, I have sent the feedback through the hub with diagnostics @ today 21-12-24 5pm GMT the same issue occurs. My fallback is now and has always been the remote desktop app on meta... But if we can get this working it would potentially be slicker.....🤔