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Domdedomdomdom's avatar
Domdedomdomdom
Copper Contributor
Dec 11, 2024

'Connection dropped by windows 11 5001' error :(

When I see the icon above my Windows 11 keyboard and press connect, my laptop screen goes blank for a few seconds and I get the error 'Connection dropped by windows 11 : 5001' error :(   I have unp...
Error 5001
Meta Quest
Mixed Reality
kkohlmann55's avatar
kkohlmann55
Copper Contributor
Dec 19, 2024

This error I do not think has anything to do with ARM as you stated it is a "high-level connection error.

For me I am running the Surface Studio Laptop 2 and also have this issue.  Can you please provide more steps for troubleshooting...

JonLyons's avatar
JonLyons
Icon for Microsoft rankMicrosoft
Dec 20, 2024

Yes, -5001 can be caused by many different issues.  In the case of Surface Studio X, it's a result of being on unsupported hardware.  For hardware that meets our minimum requirements like Surface Studio Laptop 2, it's likely something else.

Basic troubleshooting steps include making sure you're on supported hardware (see link above) and running the latest graphics drivers.

I don't have specific additional troubleshooting steps at this time, other than to encourage folks who hit this to follow the instructions above to file feedback in Feedback Hub.  While we may not be able to respond individually to everyone, we use that feedback to investigate and fix issues as we continue to release updates.  Thank you for reporting!

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