Forum Discussion
Can't install "Mixed Reality Link (Preview)": "Get" button greyed out
Hi there!
Today I tried to install to install the "Mixed Reality Link (Preview)" app from the Microsoft Store. Even though my PC meets the system requirements, the "Get" button is greyed out.
It seems that more people are having the same issue (https://techcommunity.microsoft.com/blog/mixed-reality-link/mixed-reality-link-coming-very-soon/4355631) when trying to install the app (from https://aka.ms/MRLink or https://apps.microsoft.com/detail/9pcnzpd0zw44 ).
On my first try, I had Bluetooth disabled, and the page said my PC didn't meet the requirements. I enabled Bluetooth and restarted Microsoft Store, and even though later it said it meets the requirements (as per the screenshot above), the "Get" button is still greyed out.
I already visited the following pages, but could not find any information that could help me solve this issue:
- https://www.meta.com/blog/quest/meta-quest-v72-update-remote-desktop-hand-tracking-keyboard-more/
- https://techcommunity.microsoft.com/blog/mixed-reality-link/mixed-reality-link-coming-very-soon/4355631
- https://aka.ms/MRLinkGetHelp / https://support.microsoft.com/en-us/windows/about-windows-mixed-reality-link-4155d287-182d-4003-b189-b42a4e357fc5
- https://www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/mixed-reality-meta-quest/
Any tips?
Thanks!
Answering myself: changing "Country or region" in Windows to United States allowed me to install the app!
3 Replies
- KevinCol
Microsoft
Hi, I believe you said in a different post that you got this to work by changing the country? If not and you are still seeing this issue, could you please log this with Feedback hub from the computer that you are trying to install this on? From there we can get more diagnostics about what might be doing on here. https://aka.ms/mixedrealitylinkfeedback.
Thank you!
- carlosgamaCopper Contributor
I have the same problem in 2 computers
- AltoRetratoBrass Contributor
Answering myself: changing "Country or region" in Windows to United States allowed me to install the app!