Forum Discussion
MSFT 365 Defender - Email & Collaboration email preview not working
Just curious, why the email preview under Email & Collaboration (explorer) is not working any more (All emails) It says "Message details couldn't be found. When a message is soft deleted or hard...
Also seeing this in the last few days. Global admin with Purview permissions too.
The difference is that this tends to happen on emails that are being investigated for phishing so that we can determine if the email is actually a phishing email or the user is being overzealous with the reporting phishing button.
Makes it difficult to investigate if a soft deletion stops it from being previewed. Maybe it's always been like this but it's only in the last few days that it's becoming increasingly noticeable.
Also note that "Download email" fails on this too. Nothing happens.
same problem
its not convenient
hope they can fix it soon
its not convenient
hope they can fix it soon