Forum Discussion
Issue collecting files in M365 Defender
We are having an issue using the "Collect Files" option within M365 Defender. We perform a search for a file, select the option to "collect file" and it does nothing. When I go back to check 24hrs ...
HeikeRitter
Microsoft
MicrosoftAre you sure the device(s) are active and still have the file(s)?
yes. As a test I selected a file from my device and I matched the file hash.
- HeikeRitterHmm... I honestly don't have any ideas, as the file should simply download if it's present and you have the right permissions (which you have, otherwise the option would not be there for you.
I checked our documentation too (https://docs.microsoft.com/en-us/microsoft-365/security/defender-endpoint/respond-file-alerts?view=o365-worldwide#download-or-collect-file) - check the "important note"- maybe it was quarantined in the meantime?- I will run through the test scenario again and see what happens. If it is still not working, I will open a ticket with Microsoft.
Will throw the solution on this thread in case someone else expierences the same issue.