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MagicMedia1964's avatar
MagicMedia1964
Copper Contributor
Jul 14, 2023

I HATE this SOFTWARE - how do I get rid of it????

This defender software is a COMPLETE AND TOTAL PAIN IN MY you-know-what... I have tried to safe list domains - and STILL it continues to quarantine messages.    I NEED THESE EMAILS in a timely mann...
microsoft defender for office 365
Ben_Harris's avatar
Ben_Harris
Icon for Microsoft rankMicrosoft
Jul 25, 2023

MagicMedia1964 - Hey there and sorry to hear you're not having the best experience with our product. - Firstly, are you the administrator of your organisation? 

The reason I ask that question is sometimes things like authentication failures can cause issues like this which result in quaratined emails which the system detects as phish (beacuse, the sending infrastructure needs to fix something in order to send the messages in a compliant way) and there can be other similar root causes which would explain the behaviour you're seeing.

 

Looking forward to helping.

  • MagicMedia1964's avatar
    MagicMedia1964
    Copper Contributor
    Jul 25, 2023

    Ben_Harris - yes, I'm the admin... I went through the different help articles and have tried to disable the quarantine function...and now it's just missing. Along with the domains that I'm having trouble with

    • Ben_Harris's avatar
      Ben_Harris
      Icon for Microsoft rankMicrosoft
      Jul 25, 2023

      MagicMedia1964 I think in which case it's best to start a support call via the portal, and get one of our support team to help you with the problem. - By all means share the ticket ID with myself privately when you have it.

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