Forum Discussion
Explorer permission to download an email
Global Admin is allegedly not sufficient access to download an email. So I have a user asking for a copy of her emaill, and I'm telling her 'sorry, I don't have that permission', I'm only global admi...
Hello underQualifried​,
The Purview eDiscovery feature can help you resolve this issue.
You must have the eDiscovery Manager or Compliance Administrator role to access the eDisovery tool. Once the required permissions are assigned, go to the Purview portal open eDiscovery and create a new case.
After creating the case, go to the Search tab to create a new search. Add the data sources by selecting the user's UPN and choosing Mailbox only as the location, then save and close.
Next, use the condition builder to filter by subject line and run query. Once the search completes, export the results. This will provide you with the user's email details.