Forum Discussion

Copper Contributor

Jun 15, 2023

Teams preview multiple account option missing

I'm trying the Teams Preview on a Windows machine and I am not seeing the new "Add Account" option. Windows 10 (v 10.0.19045.2965) Teams 1.6.00.12455 Installed Teams, went to ... and About and ...

multiple accounts

HelloBenTeoh

Bronze Contributor

Jun 19, 2023

AlexB55 Hey, it sounds like you're using the 'Public Preview' (EA label) version of teams instead of the 'New Teams' (PRE label) label. You'll need 'New Teams' for the multi-account option.

Public Preview gives you access to new features in the existing Teams client as they roll out whereas New Teams is a complete overhaul of Teams.

To use New Teams, there should be a toggle at the top-left of Teams that looks like this:

If you don't see the toggle, you'll need to contact your admin to make it available.

tvunguyen

Copper Contributor

Oct 02, 2023

Hi HelloBenTeoh,

Hoping you can assist, I contacted my Admin to get the new teams but they enabled the EA badge. They are telling me that the toggle is not available anymore. I can't find any document supporting this.

HelloBenTeoh
Bronze Contributor
Oct 02, 2023
tvunguyen hey, things have changed a bit since the original post.

This section on Microsoft Learn explains how to prepare and deploy New Teams and enable the toggle for choosing which version users want: https://learn.microsoft.com/en-us/microsoftteams/new-teams-desktop-admin

Early Access/Public Preview features have also changed. Your admin can see the info about this here - but I don’t think it’s a requirement for new Teams anymore. https://learn.microsoft.com/en-us/microsoftteams/public-preview-doc-updates