Forum Discussion

Copper Contributor

Jul 13, 2026

Teams Account picker list empty on Welcome screen?

We have a shared computer (conference room), on which people sign in into Teams with "This App only". After the meeting, they sign out. Teams restarts and shows the Welcome screen with the text "Pick...

microsoft teams

ToniS290

Copper Contributor

Jul 20, 2026

We got the same issue in our environment, but it only affects one user so far. I tried multiple steps to resolve the issue, but so far, I was not able to find any workaround. There is also another thread about the issue here:

https://learn.microsoft.com/en-my/answers/questions/5945462/account-picker-not-working-on-teams-windows-list-i?source=docs

Seems like, we have to wait for Microsoft to acknowledge and fix the issue.

Josh86

Copper Contributor

Jul 21, 2026

Thanks ToniS290 for your contribution.
Yes, the other thread is also mine and I posted the update from Microsoft Support.
There is nothing we users/admins can do. Only wait for MS to fix this.