Forum Discussion
Now in public preview: User-managed call queue and auto attendant greetings
Description
Microsoft Teams now supports scenarios where call queue agents or designated auto attendant users need to adjust their greetings more frequently than a typical IT helpdesk could handle....
Our biggest ask is for Queue handlers to be able to adjust their times by themselves. Is there a way to do this or is it on the roadmap?Jan_Steberl
Hi Microsoft, managing the opening hours a holiday set (Add/Change/Delete) for Auto Attendants is a big request from all of our customer. Also customizing the Auto Attendant Target > Call Queue or PSTN Numbers is an big request. But there is no information published on the Roadmap yet. What is the the Plan Microsoft ?
- We have been waiting a long time for this to be published. The Powershell cmdlets are available and documented a long time ago, but they still do not work. At least let us have a roadmap!
