Forum Discussion

Microsoft

Apr 17, 2023

Now in public preview: User-managed call queue and auto attendant greetings

Description Microsoft Teams now supports scenarios where call queue agents or designated auto attendant users need to adjust their greetings more frequently than a typical IT helpdesk could handle....

preview

paranor

Copper Contributor

Nov 09, 2023

I agree with Andre, those 3 features are the only thorn in our side from switching to Teams Voice from Cisco Call Manager.

Petri-X

Bronze Contributor

Nov 09, 2023

Anybody else wishing to see better reporting engines as well? So that queue owners could see their own reports only, and longer that 28 days? 🙂