Forum Discussion

Jan_Steberl's avatar
Jan_Steberl
Former Employee
Oct 13, 2022
Solved

Now in public preview: Detailed call history

Description  We have updated the previous 1 to 1 call history to now involve richer context and details. Now in Call History, a user can see group calls and all participants involved, calls that we...
preview
  • Miroslav-Dvorak's avatar
    Miroslav-Dvorak
    Oct 18, 2022
    Hi Martin, thank you for your comment. We have heard this ask before. The Calling team is aware of this feedback and they are actively considering options. As of now there is no ETA that I could share.
Magskillz's avatar
Magskillz
Copper Contributor
Jun 29, 2023

Hey everyone!

 

I just wanted to let people know who are experiencing the frustration that is having a call queue that doesn't record missed calls that I was able to find a workaround.

 

If you create an Auto Attendant and assign it a resource account with a phone number, you can have that Auto Attendant reroute the call immediately to one individual user. Then, have that individual user's forwarding rules set to route a call that is not answered by them to a "Call Group". Add all necessary users to the call group and set the group to either receive the forwarded call simultaneously or sequentially. What this ultimately does is route a mainline/call queue phone number to an single user's Teams phone number and Teams recognizes that it should always record a Missed Call if a call is directed to the user specifically.

 

I know it's a rather janky solution, but I was able to set this up for a branch in our company and they prefer this option compared to no Missed Call records at all.


I hope this helps for some people out there!

Resources