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Jan_Steberl's avatar
Jan_Steberl
Former Employee
Oct 13, 2022
Solved

Now in public preview: Detailed call history

Description  We have updated the previous 1 to 1 call history to now involve richer context and details. Now in Call History, a user can see group calls and all participants involved, calls that we...
preview
  • Miroslav-Dvorak's avatar
    Miroslav-Dvorak
    Oct 18, 2022
    Hi Martin, thank you for your comment. We have heard this ask before. The Calling team is aware of this feedback and they are actively considering options. As of now there is no ETA that I could share.
jamie-aquila's avatar
jamie-aquila
Copper Contributor
Nov 08, 2022
Thank you for this update. The lack of call history functionality for Queues has my company looking for alternative options at this time. This is rudimentary call queue functionality to be able to review a queue, see who answered a call, and which calls were missed.

When can we see the history of a Queue as a team?

    • JeremyLeirmo's avatar
      JeremyLeirmo
      Copper Contributor
      Jan 25, 2023
      Seriously, how hard can it be to just give call queue a call history to show missed calls. Why even provide a call queue to no visibility.

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