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liefmeyer's avatar
liefmeyer
Copper Contributor
Mar 27, 2023

Error installing New client

Hi Everyone.   am trying to use the new public preview however when I toggle the switch "Try the New Teams", I get this message for a few seconds "The new Teams is downloading and will automatically open when it's finished." but then it switches to an error message "Something went wrong, and we couldn't install the new Teams. Please try again later."

 

I have rebooted, I have updated to the latest version, I have enabled public preview in the settings. I have also enabled a policy in teams Admin to allow myself and my teammates access to public preview.

 

Anyone else seen this?

Error
public preview
teams

6 Replies

  • MatthiasRodler's avatar
    MatthiasRodler
    Iron Contributor
    Mar 28, 2023
    Please see https://learn.microsoft.com/en-us/microsoftteams/new-teams-desktop-admin?tabs=teams-admin-center#policy-settings-restricting-download--install
  • AxlR80's avatar
    AxlR80
    Copper Contributor
    Mar 27, 2023
    Do you already know how to activate the new Microsoft Teams?
    • liefmeyer's avatar
      liefmeyer
      Copper Contributor
      Mar 29, 2023

      AxlR80 Yes I have setup the Teams Update policy to User decides for my IT team

      • MichaelOliv's avatar
        MichaelOliv
        Iron Contributor
        Apr 05, 2023

        Hello,

         

        I have the same error. I check the register keys but it should not be block.

        Do you know if we can have more information in a log? Or somewhere else?

         

        Regards.

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