Forum Discussion
Click to call (tel:) links not working
Recently switched over to the Teams Preview and noticed that the click to call (Teams Voice) functionality doesn't seem to be working. Selecting "Microsoft Teams (work preview), pops up ...
PascalJung Haven't seen or found a solution so I reverted back to the current release. Hopefully this PRE release will be made final in the next couple months. It's definitely better, but I notice a number of functions that don't work and were helpful to me.
In Teams Log (Ctrl+Alt+Shift+1) summary.txt, you can see following error, when trying to dial a phone number from outlook contact card:
Latest errors for XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
2023-09-05T11:13:39.479Z Err OfficeIntegration: Failed to start call
2023-09-05T11:13:39.468Z Err resolverUncaughtErrorBoundary__doNotAssignToGraphQLTeam: Uncaught error in a GraphQL resolver, at field selection path: getUsers
for me, this indicates, an issue in new Teams client.
Latest errors for XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
2023-09-05T11:13:39.479Z Err OfficeIntegration: Failed to start call
2023-09-05T11:13:39.468Z Err resolverUncaughtErrorBoundary__doNotAssignToGraphQLTeam: Uncaught error in a GraphQL resolver, at field selection path: getUsers
for me, this indicates, an issue in new Teams client.
- rum80 I don't know anything about emails in the tel: field. I believe that's only for phone numbers. Their mich be another protocol like callto: as you mentioned to handle. Have you tried adding teams to that also?
Searched and there was another question on this and MS said it doesn't support callto: with the following "solution":
Post: https://learn.microsoft.com/en-us/answers/questions/1179266/callto-working-in-teams
Link to solution: https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-link-workflow?tabs=teamsjs-v2#deep-link-to-start-an-audio-video-call-with-users mrsikora thanks for the hint.
I've tried your suggestion and seems something better, but..
- tel:<phone number> (like tel:+123456789) is working
- tel:<other user's sip uri> (like tel:email address removed for privacy reasons) is not working, as it seems the client places a call to +email address removed for privacy reasons
Anyway, the protocol handler version used by the previous client version was callto: . Is it known whether callto: will be added to the new client as well?
- For me, it's clicking any URL's on website tabs / sharepoint lists from user cards that won't let me chat or call anyone. Works fine from edge itself. It's like Teams doesn't allow the links to be clicked just a blank screen.
- Teams version 23217.806.2340.1703.
* In the windows search bar type "default apps" and click "Enter."
* On the right side where it says "Enter a file type or link type" type "tel" and "Enter."
* Under that you should see if you have a default app set up for "tel" links. Make sure that it is set up for the most current Teams app which is "Microsoft Teams (work or school)" for me. - What version? Cause Mine's still busted.
- Click to call now works in the last two latest releases of Teams... the most recent PRE and now NEW.
