Anyone else having camera issues today? My camera worked yesterday and with the update this morning it doesn't work anymore. My camera works in the old versions of Teams, in the web version of Teams, and in all other applications but when I join a meeting in New Teams Public Preview the camera is blank and does not turn on. VersionYou have Microsoft Teams version 23104.900.2020.2949.You've got the latest version. It was last updated on 4/24/2023.The client version is 49/23040901300.

Similar issue overhere:When joining a meeting, the camera preview works fine, but as soon as I join the meeting my picture freezes and instead of the other videos I only see the frozen image of my video stream centered in the meeting. However, personal calls work fine for me. This behavior doesn't occur in the GA version.Device (in case it helps): Win 11, Desktop with external cam.Teams version: 23159.1802.2163.9887Client version: 49/23060905006

Same here. Since We have 300 Laptops from HP. And since early May 2023 every week we get 2 or 3 users whit camera problems in Teams. We now have about 20 users with these problems.All have different types op laptops, drivers, teams versions, windows 10 versions.We now test on Windows 11 and it seems that this is reducing the problems. We still really havent found the cause.What we have found is that on windows 11 new teams there is a distinct process for the chat function in the system tray. We have killed that and the camera worked.I have this version and no problemsYou have Microsoft Teams version 23159.1802.2163.9887.You have the latest version. This was last updated on 6/22/2023.The client version is 49/23060905006

Teams updated this morning and still no camera. I have to switch back to old Teams for video calls. I did test this on another computer and New Teams worked fine with the camera on that computer. I tried removing and reinstalling but still no camera. When I turn the camera on the window blinks but my camera is not activated and the preview window stays black.

I have the same issue. It works on my work laptop with an integrated camera. When I used my own desktop, video doesn't work - for me nor any other attendee. When I minimise the main meeting window, the mini window that shows one person at a time (depending on who is speaking) does work. My own PC has a plug in webcam and also a dedicated GPU, I'm wondering if it's some kind of driver issue?

I agree, seems to be driver issue and related to multiple cameras. Works fine when I toggle off using New Teams. Hopefully this is just part of the new Teams preview development.

Camera not working in New Teams Public Preview

34 Replies

smithje3
Brass Contributor
Jun 08, 2023
I have a Surface with just the integrated camera and New Teams is running on that and the camera works great all the time. I have a laptop with an integrated webcam and an external Logitech Bio webcam but on that device New Teams doesn't see either camera and even when I remove the Brio it still doesn't see the integrated webcam. Some days it will work, and other days it won't so I have to keep going back to old Teams.
amahfouz
Copper Contributor
May 18, 2023
smithje3 Same here, anyone running external mic issues as well?
smithje3
Brass Contributor
May 13, 2023
As of the update today this is working again. I'm on a laptop with an integrated webcam and an external USB webcam and the app sees both and they both work again. Hope that's true for everyone.

Version
You have Microsoft Teams version 23119.300.2055.8616.
You've got the latest version. It was last updated on 5/13/2023.
The client version is 49/23050100404.
- smithje3
  Brass Contributor
  May 14, 2023
  Spoke too soon. Same version running today but I'm back to the black screen like it can't enable the camera. The joys of public preview.
  - Ellen1970
    Copper Contributor
    May 15, 2023
    We have the same problem, hopefully there will be a solution soon
smithje3
Brass Contributor
Apr 25, 2023
Teams updated this morning and still no camera. I have to switch back to old Teams for video calls. I did test this on another computer and New Teams worked fine with the camera on that computer. I tried removing and reinstalling but still no camera. When I turn the camera on the window blinks but my camera is not activated and the preview window stays black.
- TedRoberts
  Copper Contributor
  Apr 25, 2023
  I have the same issue. It works on my work laptop with an integrated camera. When I used my own desktop, video doesn't work - for me nor any other attendee. When I minimise the main meeting window, the mini window that shows one person at a time (depending on who is speaking) does work. My own PC has a plug in webcam and also a dedicated GPU, I'm wondering if it's some kind of driver issue?
  - smithje3
    Brass Contributor
    Apr 30, 2023
    I agree, seems to be driver issue and related to multiple cameras. Works fine when I toggle off using New Teams. Hopefully this is just part of the new Teams preview development.

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Camera not working in New Teams Public Preview

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