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smithje3's avatar
smithje3
Brass Contributor
Apr 24, 2023

Camera not working in New Teams Public Preview

Anyone else having camera issues today?  My camera worked yesterday and with the update this morning it doesn't work anymore.  My camera works in the old versions of Teams, in the web version of Team...
Camera
Dhall2022's avatar
Dhall2022
Copper Contributor
Dec 21, 2023

Great Forum on this issue, no fix since April I see, Awesome!  We have been using the New Teams  forcefully (Thanks Microsoft) for a month now.  Today we received our first report both Logitech External Camera and Lenovo T14s Internal Camera, Teams wont detect, goes black, or video blinks fast and crashes the Teams call the user is on.  Both cameras work fine via the local Camera App.  Switch to old version of Teams, works fine, but is then forced to eventually upgrade through Microsoft anyway.

Lonnie23's avatar
Lonnie23
Copper Contributor
Jan 23, 2024

Did you ever figure this out - we have the same issue with a bunch of P14's currently only in new teams classic teams works without issue I do not have teams admin console access so I am unable to verifiy if it's a global setting causing an issue for some models. We've been through various driver versions and attempted many other troubleshooting steps including changing camera settings, resetting teh camera uninstalling and reinstalling, clearing teams cache and other local teams settings and troubleshooting. Dhall2022 

  • ksun0802's avatar
    ksun0802
    Copper Contributor
    Feb 17, 2024
    I also had such issues.

    My camera (Sony A7R2) works well in my old teams, which I had installed latest firmware, as well as latest version of Sony's Imaging Edge Desktop software and Imaging Edge Webcam. It works fine in old teams but not in the new version. I'm using Mac OS 14.3.1 (just updated as well). But I found that I need to turn on my Mac's legacy camera support in order to get it right (ref: https://www.reddit.com/r/SonyAlpha/comments/187lu13/fix_sony_imaging_edge_webcam_no_longer_showing_up/). Then, my classic old teams (version 1.6.00.28554, updated on Jan, 2024) is working.

    Any help or similar issue?

    Thanks,
    Sun.

    • Ben_S-ITIQ's avatar
      Ben_S-ITIQ
      Copper Contributor
      Feb 17, 2024

       

      Hi folks,

I think I've got as far as one can with this.

I think it's already been said here but a Sony camera needs the legacy mode to be turned on and it only works with old teams (not new). I asked Sony if they had plans to update but they said 'no'.

I also worked out the max resolution that the Sony webcam app puts out is nowhere near HD and so it isn't a great webcam anyway. UNLESS, you buy a capture card that goes into the HDMI socket of the camera. If you do, it works full resolution with any app.


OR, you use your iPhone. An iPhone works with new and old teams as well as FaceTime and isn't sacrificial on quality.

Hope it helps!

      ksun0802 

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