Forum Discussion
Camera not working in New Teams Public Preview
Anyone else having camera issues today? My camera worked yesterday and with the update this morning it doesn't work anymore. My camera works in the old versions of Teams, in the web version of Team...
Same here. Since We have 300 Laptops from HP. And since early May 2023 every week we get 2 or 3 users whit camera problems in Teams. We now have about 20 users with these problems.
All have different types op laptops, drivers, teams versions, windows 10 versions.
We now test on Windows 11 and it seems that this is reducing the problems. We still really havent found the cause.
What we have found is that on windows 11 new teams there is a distinct process for the chat function in the system tray. We have killed that and the camera worked.
I have this version and no problems
You have Microsoft Teams version 23159.1802.2163.9887.
You have the latest version. This was last updated on 6/22/2023.
The client version is 49/23060905006
All have different types op laptops, drivers, teams versions, windows 10 versions.
We now test on Windows 11 and it seems that this is reducing the problems. We still really havent found the cause.
What we have found is that on windows 11 new teams there is a distinct process for the chat function in the system tray. We have killed that and the camera worked.
I have this version and no problems
You have Microsoft Teams version 23159.1802.2163.9887.
You have the latest version. This was last updated on 6/22/2023.
The client version is 49/23060905006
JeroenGronsveld Thanks for info. Can you provide details on the process you are killing?
- You will always see it. The person who did this just went on vacation and I wasn't exactly sure what process she was talking about (working from home has its drawbacks)
Our status is now as follows:
For the employees with windows 10 who know these problems, we have upgraded and downgraded everything, right down to the BIOS. Nothing helped.
The only thing we keep seeing is that when you hover over the camera icon "The camera has been disabled by the administrator".
I looked in the Teams admin environment, but I didn't see any strange settings (so far).
We also have some problems on laptops with Windows 11, because when the laptop is started the camera sometimes works and sometimes it doesn't, but when the camera doesn't work and we close Teams completely (also in the system tray) and start it again then the cameras at the employees with this configuration will always work.
Finally.... With these employees the icon is gray at first and suddenly after 2 seconds it is functional again.
I get the suspicion that a global Polcy has been or is being overwritten somewhere- Well, some further investigation now. In all the cases we have seen it look like the is some persistent setting.
So the case is, restarting te laptop sometmes helps, crashing the teams process doesn't help. Bios update, Windows 10 or 11, driver update, driver downgrade, multple registry settings etc..
All , no suc6.
The only thing now that, for us, really works is stopping teams via the systemtray, startting up teams, wait for 10 to 20 seconds (in this time the camera icon in teams is still grayed out and when you hoover over the icon it says "Video not supported in you browser". And then....it suddenly is working 🙂
