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sujeet_sks's avatar
sujeet_sks
Copper Contributor
Apr 10, 2023

Call notification/Ring not appearing in Teams Preview desktop client

Issue: Call notification/Ring not appearing in Teams Preview desktop client.

 

Version
You have Microsoft Teams version 23088.1500.1978.6338.
You've got the latest version. It was last updated on 4/10/2023.
The client version is 49/23032918805.

 

Troubleshooting/Isolation steps:

Cleared Teams client cache - Still issue.

Notification on Teams web current & Preview - Works

Notification for Teams mobile - Works

Notification settings for Windows - All enabled still issue.

 

This seems a bug with the preview teams preview client. I will have a ticket open with MS to report this as a bug.

 

  • Now the issue is intermittent. Most of the time the notification is coming with a delay.

    From the experience change, seems MS is already working on the fix.

  • bhertling's avatar
    bhertling
    Copper Contributor
    I have the same issue, is there any fix yet?
    Version
    You have Microsoft Teams version 23126.205.2083.4917.
    You've got the latest version. It was last updated on 12/05/2023.
    The client version is 49/23050423600.
  • sujeetsks87's avatar
    sujeetsks87
    Copper Contributor
    Issue still there. Have opened case with MS but no progress on the ticket.
  • sujeet_sks's avatar
    sujeet_sks
    Copper Contributor

    Now the issue is intermittent. Most of the time the notification is coming with a delay.

    From the experience change, seems MS is already working on the fix.

  • Philip Schwan's avatar
    Philip Schwan
    Copper Contributor
    I'm experiencing this issue as well. There's actually no way I can find for me to answer an incoming call, so if I can't find a resolution soon I may be forced back to the other client (which I REALLY don't want to do)

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