Forum Discussion
Adobe Integration Issue
After first telling me I needed to upgrade to an Enterprise License (wrong) followed by "it's impossible to roll-back to my previous version" (wrong), I received an email today from Adobe with excellent instructions on rolling-back to my previous version. As expected, all good now.
Ken_RavazzoloSorry to bother you on an old post but curious on a bit more detail.
You issue revolved around using VBA code and the Adobe SDK to save a document ? ie using CreateObject("AcroExch.AVDoc") etc.
Did your solution basically mean that the Acrobat 2020 version worked with Windows 11 but the later versions did not ?
- No bother at all.
I have two devices (both were running Win 10 at the time.) My code worked great on Device A (running Acrobat 2020) as well as Device B (running the subscription version of Acrobat.) However, last January, my issue occurred on Device B following an Acrobat update. I did a lot of debugging, e.g., putting 2020 on Device B and the subscription version on Device A, creating a test environment, making sure both copies of Windows were updated, etc.
Unfortunately, Adobe was no help initially. However, I finally found an Adobe engineer who walked me through a subscription roll-back. Once done, my app worked great.
The subscription version worked well for a few of months, but then, one day, the same issue occurred again. No longer having the patience to work with Adobe, I completely uninstalled Acrobat, cancelled my subscription and implemented a Python-based solution. All is good now. My app runs under Windows 11. Moreover, I no longer have to deal with Adobe!
I hope this helps.Ken_RavazzoloBrilliant thank you. You have confirmed my suspicion regarding the subscription side of things and saved me a lot of angst. Will look to similarly eradicate adobe 🙂