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HanChen111's avatar
HanChen111
Copper Contributor
May 08, 2024
Solved

"Transcript and captions" disappear from Audio settings list

Hello   I uploaded a .mp4 audio file to Sharepoint Stream, then I generated the caption/transcript and successfully downloaded it in word. However, when I checked it today, the "Transcript and capt...
  • Marc Mroz's avatar
    May 09, 2024

    HanChen111 Audio files aren’t typically .mp4 extension. 

    I think maybe you are trying to workaround the fact we don’t support transcription of audio files by renaming a mp3 or other audio file to the mp4 extension?

     

    That trick partially works but gets weird issues like you are seeing. You would need to convert the audio file to an actual video file maybe with a blank or static image for the video part. 

    The real solution is we do work to add support for audio files for transcripts like we do video files. 

    Please add you comments and votes to this idea: 

    https://feedbackportal.microsoft.com/feedback/idea/7a5d8563-f2a6-ed11-a81b-002248519701

     

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