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This video has no sound
Sound or Audio Troubleshooting assistance needed. One of our coworkers has created videos using Adobe Premiere Pro then uploaded to Stream on SharePoint Online. While hosted on SharePoint Online, the...
- Yes. We opened a ticket for the problem, and Microsoft was able to provide a resolution for us. I don't know whether they did something to apply just to our tenant or might apply for all.
As part of the solution, we were asked to re-upload the videos after they made some change somewhere. (Meaning when I opened this thread back in in May 2023, re-uploading or uploading to different places never helped. But after they made a change and asked us to re-upload, the audio definitely did start working. For some videos, the only copies we had were in SharePoint, so downloading then re-uploading did also work.)
I don't know if that will be helpful or not - I was reluctant to update the thread since I didn't know if it was a fix just for us or more globally. I'd suggest you try a few files and see if re-upload helps. If not, then open a ticket for sure.
Once again, this is Microsoft not taking the time to check the work before rolling out a product. Deadlines mean more than ensuring the functionality of the product.
This is a new addition to the increasing number of things that don't work once Microsoft 'Improve' a product. The recent advisory to move away from Stream and use Sharepoint for video sharing saw the loss of the ability to link videos in Powerpoint. Despite growing frustration from users that rely on this for training and Education, nothing has been done.
So, I continue to ask... What on Earth are Microsoft doing apart from drowning in cash?
Microsoft, PLEASE stop concerning yourselves with deadlines and concentrate on ensuring functionality is AT LEAST as good as before the 'improvement'.
This is a new addition to the increasing number of things that don't work once Microsoft 'Improve' a product. The recent advisory to move away from Stream and use Sharepoint for video sharing saw the loss of the ability to link videos in Powerpoint. Despite growing frustration from users that rely on this for training and Education, nothing has been done.
So, I continue to ask... What on Earth are Microsoft doing apart from drowning in cash?
Microsoft, PLEASE stop concerning yourselves with deadlines and concentrate on ensuring functionality is AT LEAST as good as before the 'improvement'.
Any news on this?
I have hundreds of mkv files in classic no with no sound. A rayher big issue...
- Yes. We opened a ticket for the problem, and Microsoft was able to provide a resolution for us. I don't know whether they did something to apply just to our tenant or might apply for all.
As part of the solution, we were asked to re-upload the videos after they made some change somewhere. (Meaning when I opened this thread back in in May 2023, re-uploading or uploading to different places never helped. But after they made a change and asked us to re-upload, the audio definitely did start working. For some videos, the only copies we had were in SharePoint, so downloading then re-uploading did also work.)
I don't know if that will be helpful or not - I was reluctant to update the thread since I didn't know if it was a fix just for us or more globally. I'd suggest you try a few files and see if re-upload helps. If not, then open a ticket for sure.
