Forum Discussion
This video has no sound
- Yes. We opened a ticket for the problem, and Microsoft was able to provide a resolution for us. I don't know whether they did something to apply just to our tenant or might apply for all.
As part of the solution, we were asked to re-upload the videos after they made some change somewhere. (Meaning when I opened this thread back in in May 2023, re-uploading or uploading to different places never helped. But after they made a change and asked us to re-upload, the audio definitely did start working. For some videos, the only copies we had were in SharePoint, so downloading then re-uploading did also work.)
I don't know if that will be helpful or not - I was reluctant to update the thread since I didn't know if it was a fix just for us or more globally. I'd suggest you try a few files and see if re-upload helps. If not, then open a ticket for sure.
If a person navigates to the Document Library hosting the file and goes to the trouble of assembling the archaic version of a URL for that file, then the file can be opened in the Browser directly, without the new Stream Player.
So here are the types of URLs you get if you use the spiffy "Copy Link" or "Share Link", in the new world of SharePoint Online. These will display a Microsoft Stream player to play the video and sound won't work.
https://contoso.sharepoint.com/sites/marketing/Shared%20Documents/Forms/AllItems.aspx?FolderCTID=GUID&id=%2Fsites%2Fmarketing%2FShared%20Documents%2Ffilename%2Emp3&parent=%2Fsites%2Fmarketing%2FShared%20Documents
https://contoso.sharepoint.com/sites/marketing/_layouts/15/stream.aspx?id=%2Fsites%2Fmarketing%2FShared%20Documents%2Ffilename%2Emp3&referrer=SharePoint%2Eweb&referrerScenario=OpenDocLib%2Eview
But if you know SharePoint well enough to build out the path complete with its %20's and such, but leaving out the extra stuff, then opening the file this way will open it directly in the browser. In this manner, I can get the "no sound" videos to play with sound.
Sound should work:
https://contoso.sharepoint.com/sites/marketing/Shared%20Documents/filename.mp3
Dwyane GeorgeMicrosoft
Anne, if possible, would you mind sharing a sample video that is not working (direct message or including it in the support ticket)? According to the video metadata shared above, this video should playback.- Our ticket was resolved in August. There were so many that were not working, more than a dozen. We were advised that something was fixed on the back-end, so we downloaded them and re-uploaded, which did in fact resolve the problem for at least 9 that I tried personally, and the video owner said she fixed the others. So at this point, I'm not sure I could share a sample any longer because we "fixed" them by re-uploading. Cheers!
(Happy to send you the ticket info if you'd like it.)- Thanks for keeping us posted! Glad to hear it! I haven't encountered additional files with this behavior after the 2-3 we found in July, but we have a number of teams that still have content in on-prem shared drives that need to be moved eventually, so I was anticipating we'd bump into it again at some point. Hopefully, whatever was done to resolve this will keep us in the clear.
Dwyane George
One example from me with no sound: https://vtfk-my.sharepoint.com/:v:/g/personal/c_borchgrevinkvigeland_vtfk_no/EVmYbNLARrVcrC-WZOpWnMYBvU0aDSU58chF5vJ0MAIQoA?nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJPbmVEcml2ZUZvckJ1c2luZXNzIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXciLCJyZWZlcnJhbFZpZXciOiJNeUZpbGVzTGlua0RpcmVjdCJ9fQ&e=vnqKk7
anneoday I just wanted to start a new post about this very issue, but I'll chime in here.
Thanks for the workaround! However, depending on which Browser is being used, the direct links will trigger a file download. Already happened to one of our users ...
My own learning after having migrated from Stream (classic) to Stream (on Sharepoint): None of the mkv containers play sound (whatever the specific codecs), all MP4 videos do. Converting the videos sticking to the "tips for the best video playback experience" for files on OneDrive (see https://support.microsoft.com/en-us/office/video-formats-you-can-play-on-the-onedrive-website-07c008b2-70e4-4ced-8a9b-f25bed77196a) fixes the issue.
Obviously, this is no large-scale workaround either. So, let's hope for some improvements to the new player. So far, the road to the new, improved Stream has been a bumpy one ...- I just uploaded an original MP4 file, filmed with my Samsung Note 10+, and it has no audio.
So converting to MP4 is not a guaranteed solution... 😞I should be more specific: MP4 just being the container, what seems to be the actual problem is the audio codec used, as the video just plays fine. My problematic files seem to use AC3 (Mediainfo is a useful tool to check this out), which is not supported by the new improved video player (as per the link posted above). If I stick to codecs recommended in the tip box when I recode the files with Handbrake, the play just fine. Still a hassle.
What's also gonna be a hassle is downloading and then re-uploading the files if MS support actually can fix the issue upon request (as described by anneoday above). I've yet to do this.
My org is seeing this on some videos as well. Fortunately, just a very small number of videos so far. I reported the issue to Microsoft today and will be testing the conversion to *.mp4 workaround that was suggested here. If I receive any info from Microsoft on a more permanent fix I'll let you all know.
