There's a problem loading the video

KyleVB - If you want to open up a support ticket and reproduce the problem or even send the support person the source video, we could have playback engineers investigate more and determine why this happened.

If you have block download set videos should continue to play fine, but it seems like something weird with that specific video. If block download is set permission wise we force playback to be adaptive from our streaming server. But if block download is not set, our player changes based on some logic if it does adaptive or progressive playback. Progressive playback requires download.

So my guess is that it could be an audio or video codec that we can't play via our streaming end point. For example we aren't yet licensed to play some AC3 Dolby audio formats.