Forum Discussion
Surprise viewing stats for Stream (on SharePoint) video
- Jan 22, 2024
JWiersem1925 & prossum123 - The change was made and deployed toward the end of November. It doesn't retrospectively fix past view counts but changes how views are tracked for new views going forward. Instead of relying on if we fetched information about the video from ODSP it increments a view only when the player actually gets the signal that the user played the video for a few seconds.
This puts us back much closer to the way view counts were tracked for Stream (Classic). We do not have plans at this time to change the view counts to only happen when a user watches for X percent or to the end.
Are there any updates on the analytics issues set for Q2 delivery? We are currently looking for other platforms because of this issue and would like to stay with Stream if possible. Thanks!
2020FD A fix is in development. We are estimating deployment in January 2024.
- Marc MrozJan 22, 2024
Microsoft
JWiersem1925 & prossum123 - The change was made and deployed toward the end of November. It doesn't retrospectively fix past view counts but changes how views are tracked for new views going forward. Instead of relying on if we fetched information about the video from ODSP it increments a view only when the player actually gets the signal that the user played the video for a few seconds.
This puts us back much closer to the way view counts were tracked for Stream (Classic). We do not have plans at this time to change the view counts to only happen when a user watches for X percent or to the end.
- prossum123Jan 17, 2024Copper ContributorBrianLarsen24,
Is there any update on this fix? - JWiersem1925Nov 22, 2023Copper ContributorWill this retroactively change the view count as well, or only future view counts? We're seeing massive view counts on videos that are embedded on the intranet homepage which is loaded by default on opening Edge. So each video gets almost the maximum unique viewers based on employee count in the company. Everybody is happy with that of course but we lose the insight on actual video consumption. I would also expect to get a count of views who completely watch the video or at least X percentage. Is that coming as well @Marcmroz?
- Marc MrozNov 18, 2023
Microsoft
As Brian said we have a fix for this now, it’s under final testing and deployment. Hopefully we don’t hit any new issues and it can be deployed in January or sooner.