Forum Discussion
Surprise viewing stats for Stream (on SharePoint) video
JWiersem1925 & prossum123 - The change was made and deployed toward the end of November. It doesn't retrospectively fix past view counts but changes how views are tracked for new views going forward. Instead of relying on if we fetched information about the video from ODSP it increments a view only when the player actually gets the signal that the user played the video for a few seconds.
This puts us back much closer to the way view counts were tracked for Stream (Classic). We do not have plans at this time to change the view counts to only happen when a user watches for X percent or to the end.
MicrosoftRay_Harrison - I believe this is happening because the view counts from ODB/SPO that we leverage are all based on when the action of "file accessed" happens. But the problem is that when we load our player to get it ready for a user to click play we are having to "access the file" to fetch info about it, metadata, etc. Thus you are seeing that just loading the player without playing causes a view count increment. We are aware of this and building a plan to address it. I don't have a timeline to share but we are starting to put changes in place so that you don't get a view count for videos unless you actually play it.
Marc Mroz Thanks for the confirmation. Is there a formula to use viewer retention % against the "fake" viewer count to get the actual view count? Or anything else that is possible in the interim?
- Marc MrozThere isn't anything I can think of yet. I'm asking the analytics team for more details on how the "incorrect" view count works and in what cases. (Sorry for the delay I was out of the office most of December).
Marc Mroz Happy New Year - thanks for checking in Marc and for continuing to consider the issue.
