Forum Discussion
Stream Video not Preparing
I am having trouble accessing the video I just recorded. After recording and pressing "finish" the video started preparing and quickly froze the preparing process at 50%. It has now been over an hour...
elenakennedy1998 Just wanted to let you know I am also experiencing the same issue as you. I noticed the error the same day and I only have a short 4 minute video. If there is a workaround, will post.
- So I discovered in our Tenant that the screen recording functionality does not work using Microsoft Edge. However, if I use Google Chrome to record a screen, stream was able to generate the video I was creating. Suggest you try Chrome. In my experience a 20 MB video takes approximate 4 minutes to prepare. Good luck
