Forum Discussion
Screen Sharing Recordings stuck 50% processing
Resolution: Found that we had a GPO disabling hardware acceleration. We have had that GPO in place for over a year but as of about a month ago this issue was reported.
Microsoft ticket: Opened a ticket and eventually had to self resolve, because they were initially responsive and then when escalated, unresponsive. They asked to close the ticket but I pushed back saying this should be made public knowledge. I am posting this because I doubt they will do anything and it will just get buried.
The work around we found until the root issue was discovered: To have the camera screen on the same screen as you were sharing. Even then there were reports of that work around not working.
2 Replies
- Sreekanth2385
Microsoft
tkal10 I am also facing same issue, after recording completed, we have option to eaither download or process it. I tried both, nothing got helped. I tried thrice all three time same issue.
- Marc Mroz
Microsoft
I’ve asked our camera team to take a look and weigh in.