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tkal10's avatar
tkal10
Copper Contributor
Nov 09, 2023

Screen Sharing Recordings stuck 50% processing

Resolution: Found that we had a GPO disabling hardware acceleration. We have had that GPO in place for over a year but as of about a month ago this issue was reported.

 

Microsoft ticket: Opened a ticket and eventually had to self resolve, because they were initially responsive and then when escalated, unresponsive. They asked to close the ticket but I pushed back saying this should be made public knowledge. I am posting this because I doubt they will do anything and it will just get buried. 

 

The work around we found until the root issue was discovered: To have the camera screen on the same screen as you were sharing. Even then there were reports of that work around not working. 

2 Replies

  • tkal10 I am also facing same issue, after recording completed, we have option to eaither download or process it. I tried both, nothing got helped. I tried thrice all three time same issue. 

    • Marc Mroz's avatar
      Marc Mroz
      Icon for Microsoft rankMicrosoft
      I’ve asked our camera team to take a look and weigh in.

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